Privacy policy
Privacy Policy
Cairok
Last Updated: October 27, 2026
At Cairok Egypt, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you visit or use our website cairokeg.com, place an order, contact us, or otherwise interact with our services.
This Privacy Policy is intended to provide clear and transparent information about how we handle personal data in accordance with applicable Egyptian data protection requirements, including Egyptian Personal Data Protection Law No. 151 of 2020 and its applicable Executive Regulations.
By using our website or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.
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1. Who We Are
Cairok Egypt operates the website cairokeg.com and provides online retail services for accessories, including chains, earrings, bracelets, and rings.
For privacy-related questions or requests, you may contact us through:
Email: contact@cairokeg.com
Customer Service: 01127212143
Website: cairokeg.com
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2. Personal Data We Collect
Depending on how you interact with Cairok, we may collect the following categories of personal data:
2.1 Customer and Contact Information
This may include:
* Full name
* Mobile phone number
* Email address
* Delivery address
* Governorate, city, area, building or apartment information
* Other contact or delivery information that you voluntarily provide
2.2 Order Information
When you place an order, we may collect information necessary to process and fulfill your order, including:
* Products ordered
* Order number
* Quantity and price
* Delivery information
* Order status
* Return, exchange, or refund information
* Customer communications relating to the order
2.3 Payment Information
Cairok may offer both online payment and Cash on Delivery (“COD”).
When you choose online payment, payment information may be processed by the relevant third-party payment service provider.
Where payment processing is handled by a third-party payment provider, Cairok does not intend to store full payment card details such as complete card numbers or security codes unless expressly stated otherwise.
Payment providers may process payment information according to their own privacy policies and terms.
2.4 Communications
If you contact us by email, telephone, social media, messaging services, or other communication channels, we may retain information contained in your communication for customer service, order management, dispute resolution, and record-keeping purposes.
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3. How We Collect Personal Data
We may collect personal data:
* When you visit or use our website;
* When you create or submit an order;
* When you provide information during checkout;
* When you contact customer service;
* When you request a return, exchange, or refund;
* When you communicate with us through available communication channels;
* When information is provided to us in connection with delivery or payment services; and
* Through cookies or similar technologies if and when such technologies are implemented on our website.
We only seek to collect information that is reasonably necessary for the relevant purpose.
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4. Why We Use Your Personal Data
We may use personal data for the following purposes:
4.1 Processing and Fulfilling Orders
We use your information to:
* Process and confirm your order;
* Prepare the products for delivery;
* Contact you regarding your order;
* Arrange delivery;
* Confirm delivery information;
* Handle returns, exchanges, refunds, and complaints.
4.2 Delivery
We may provide necessary customer information to our delivery and shipping service providers so that they can deliver your order.
This may include information such as:
* Customer name;
* Mobile phone number;
* Delivery address; and
* Information necessary to identify and deliver the relevant order.
The information provided to delivery providers is intended to be limited to what is reasonably necessary to perform the delivery service.
4.3 Payment Processing
We may share or transmit information necessary to complete an online payment with the relevant payment service provider.
We may also process information relating to Cash on Delivery orders for order fulfillment, collection, reconciliation, and customer service.
4.4 Customer Service
We may use your information to respond to inquiries, complaints, requests, and other communications.
4.5 Legal and Regulatory Requirements
We may process or retain personal data where necessary to comply with applicable laws, legal obligations, court orders, regulatory requirements, or to establish, exercise, or defend legal claims.
4.6 Security and Fraud Prevention
We may use relevant information to protect our website, customers, transactions, and business against fraud, unauthorized activity, abuse, or other security threats.
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5. Legal Basis for Processing
Cairok processes personal data only for legitimate and specified purposes and in accordance with applicable Egyptian data protection requirements.
Depending on the circumstances, processing may be based on:
* Your consent;
* Your request to receive a service or complete a transaction;
* The necessity of processing information to fulfill an order or provide a requested service;
* Compliance with applicable legal obligations; or
* Other lawful grounds permitted under applicable Egyptian law.
Where consent is required, Cairok will seek consent through an appropriate mechanism.
Providing personal data necessary to complete an order or receive a requested service may be necessary for us to provide that service. If you do not provide required information, we may be unable to process or deliver your order.
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6. Sharing Personal Data with Third Parties
We do not sell your personal data.
We may disclose or make available personal data to third parties where reasonably necessary for the purposes described in this Privacy Policy, including:
Delivery and Shipping Providers
We provide relevant order and delivery information to shipping and delivery providers so that they can deliver your purchases.
Payment Service Providers
Where you select online payment, relevant information may be processed by the payment service provider responsible for completing the transaction.
Technology and Service Providers
Where necessary, we may use third-party service providers that assist us with website hosting, technical operations, security, customer support, communications, or other services required to operate our business.
Such parties should only receive information reasonably necessary for the services they provide.
Legal and Regulatory Authorities
We may disclose personal data where required or permitted by applicable law, judicial order, regulatory authority, or other lawful process.
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7. Marketing and Advertising
At the current stage of our business, Cairok does not intentionally use third-party advertising or analytics tracking tools such as Meta Pixel or Google Analytics on the website unless and until such tools are implemented.
In the future, Cairok may use advertising, analytics, measurement, or similar technologies to understand website activity, measure advertising performance, improve our services, and promote our products.
If such technologies are introduced, we will update this Privacy Policy and, where required, provide appropriate notices, choices, or consent mechanisms before or at the time such data is collected.
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8. Cookies and Similar Technologies
Our website may use cookies or similar technologies.
Cookies may be used for purposes such as:
* Enabling website functionality;
* Maintaining shopping cart or session information;
* Improving website performance;
* Understanding how visitors use the website;
* Measuring marketing and advertising performance; and
* Supporting security and fraud prevention.
At the current stage, Cairok has not intentionally implemented third-party analytics or advertising tracking tools.
If we introduce additional cookies or tracking technologies in the future, this Privacy Policy may be updated to explain their purposes and the available choices.
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9. Data Retention
Cairok retains personal data only for as long as reasonably necessary for the purposes for which it was collected, including:
* Processing and fulfilling orders;
* Providing customer service;
* Handling returns, exchanges, refunds, and disputes;
* Meeting legal, accounting, tax, or regulatory obligations;
* Maintaining necessary business records; and
* Establishing, exercising, or defending legal claims.
When personal data is no longer required for a legitimate purpose, Cairok will take appropriate steps to delete, erase, anonymize, or otherwise securely dispose of it, subject to applicable legal or regulatory retention requirements.
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10. Data Security
Cairok takes reasonable organizational and technical measures designed to protect personal data against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
These measures may include appropriate access controls, secure systems, restricted access to customer information, and other safeguards appropriate to the nature of the data and the risks involved.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
If a data security incident occurs, Cairok will take appropriate measures in accordance with applicable Egyptian law and regulatory requirements.
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11. Your Rights
Subject to the conditions and procedures established under applicable Egyptian law, you may have rights concerning your personal data, including the right to:
* Know and access personal data held about you;
* Request correction or updating of inaccurate or incomplete personal data;
* Request deletion or erasure where legally applicable;
* Withdraw consent where processing is based on consent;
* Request restriction of processing in circumstances permitted by law;
* Object to certain processing activities where applicable;
* Request information regarding how your personal data is processed; and
* Submit a complaint regarding the processing of your personal data to the competent authority where applicable.
The exercise of these rights may be subject to applicable legal requirements, exceptions, and verification procedures.
The Egyptian Personal Data Protection framework provides mechanisms for data subjects to request access, correction, modification, deletion, restriction, withdrawal of consent, and objection, subject to the applicable legal conditions. (مركز حماية البيانات الشخصية)
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12. How to Exercise Your Privacy Rights
To submit a privacy-related request, you may contact us at:
Email: contact@cairokeg.com
Your request should clearly state the nature of your request and provide sufficient information for us to identify the relevant customer record.
For security purposes, we may request reasonable information to verify your identity before processing certain requests.
We will handle privacy requests in accordance with applicable Egyptian law and the procedures applicable to the relevant request.
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13. Children’s Privacy
Our website and services are not intentionally directed toward children.
We do not knowingly seek to collect personal data from children beyond what is legally permitted and necessary for a lawful purpose.
If we become aware that personal data has been collected from a child in circumstances where such collection was not permitted, we will take appropriate steps in accordance with applicable law.
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14. International Data Transfers
Cairok may use third-party service providers whose systems, infrastructure, or services may involve the processing or storage of personal data outside the Arab Republic of Egypt.
Where personal data is transferred or made available outside Egypt, Cairok will seek to comply with the applicable requirements governing cross-border transfer or processing of personal data under Egyptian law, including any required approvals, licenses, safeguards, or consent.
We will not intentionally transfer personal data internationally in a manner that is prohibited by applicable Egyptian law.
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15. Third-Party Websites and Services
Our website or communications may contain links to third-party websites, payment services, social media platforms, or other external services.
Cairok is not responsible for the privacy practices, content, security, or policies of third-party websites or services.
We encourage customers to review the privacy policies of third parties before providing them with personal information.
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16. Changes to This Privacy Policy
Cairok may update this Privacy Policy from time to time to reflect:
* Changes to our services or business operations;
* Changes to the technologies we use;
* Changes to applicable laws or regulations;
* Changes in our data processing practices; or
* Changes in regulatory requirements.
When we make material changes, we may update the “Last Updated” date at the top of this Privacy Policy and provide additional notice where required.
Customers are encouraged to review this Privacy Policy periodically.
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17. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way Cairok handles personal data, please contact us:
Cairok Egypt
Website: cairokeg.com
Email: contact@cairokeg.com
Customer Service: 01127212143
We will review and respond to privacy-related requests in accordance with applicable Egyptian law.
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18. Applicable Law
This Privacy Policy is intended to operate in accordance with the applicable laws and regulations of the Arab Republic of Egypt, including Personal Data Protection Law No. 151 of 2020 and its applicable Executive Regulations.
Nothing in this Privacy Policy is intended to limit or exclude any mandatory right or protection granted to a data subject under applicable Egyptian law.
