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Last Updated: October 21, 2026

Welcome to Cairok. These Terms of Service govern your use of the Cairok website and your purchase of our products.

By accessing or using our website, placing an order, or purchasing any product from us, you agree to be bound by these Terms of Service and the policies published on our website.

1. About Cairok

Cairok is an online jewelry brand offering stainless steel jewelry, including necklaces, earrings, bracelets, and rings to customers in Egypt.

The Cairok brand is owned and operated under the Cairok brand structure. CAIROK LTD is a company incorporated in the United Kingdom and is the owner of the Cairok brand.

For customer service and general inquiries:

Email: contact@cairokeg.com
Customer Service: 01127212143

2. Products

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colors, sizes, and other information displayed on our website are accurate.

However, minor variations in color or appearance may occur depending on your device, screen settings, lighting, or the nature of the product.

Our products are primarily made from stainless steel, as specified in the individual product description.

3. Prices

All product prices displayed on the website are stated in Egyptian Pounds (EGP), unless otherwise indicated.

We reserve the right to change product prices at any time. Any price change will not affect an order that has already been confirmed at the previous price.

4. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order confirmation does not necessarily constitute final acceptance of the order. We reserve the right to contact you to verify order details or to cancel an order where there is a legitimate reason, including product availability, pricing errors, or suspected fraudulent activity.

If an order is cancelled after payment has been made, any amount properly due to you will be refunded in accordance with our Refund and Return Policy.

5. Payment

We accept the payment methods made available on the website at the time of purchase.

You agree to provide accurate and complete payment and billing information where required.

For Cash on Delivery orders, payment is due upon delivery of the order.

6. Shipping and Delivery

Orders are delivered to the address provided by the customer at checkout.

Delivery times and applicable shipping fees are described in our Shipping Policy.

Delivery times are estimates and may be affected by circumstances beyond our reasonable control.

The customer is responsible for providing accurate and complete delivery information, including name, telephone number, and address.

7. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are governed by our Return and Refund Policy, which forms an integral part of these Terms of Service.

Nothing in these Terms of Service is intended to limit or exclude any mandatory rights granted to consumers under applicable Egyptian law.

8. Customer Responsibilities

You agree to:

* Provide accurate information when placing an order.
* Provide a valid telephone number and delivery address.
* Use the website only for lawful purposes.
* Not attempt to interfere with or misuse the website.
* Not place fraudulent, abusive, or intentionally misleading orders.

9. Intellectual Property

All content appearing on the Cairok website, including the Cairok name and logo, product photographs, graphics, designs, text, and other materials, is owned by or licensed to Cairok and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, or commercially exploit our content without our prior written permission.

10. Website Availability

We aim to keep the website available and operating properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend or modify the website for maintenance, updates, technical issues, or other legitimate reasons.

11. Limitation of Liability

Nothing in these Terms of Service shall exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable Egyptian law.

To the extent permitted by law, Cairok shall not be responsible for losses resulting from circumstances beyond our reasonable control.

12. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our services, business practices, or applicable legal requirements.

The updated version will be published on this page with the relevant “Last Updated” date.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the Arab Republic of Egypt, to the extent applicable to transactions with customers in Egypt.

Nothing in these Terms is intended to deprive consumers of any mandatory rights or protections available to them under Egyptian law.

14. Contact Us

If you have any questions regarding these Terms of Service, your order, or our products, please contact us:

Cairok
Email: contact@cairokeg.com
Customer Service: 01127212143