الاستبدال والاسترجاع

Shipping & Delivery Policy

Cairok Egypt

Last Updated: October 21, 2026

At Cairok, we are committed to providing our customers across Egypt with a smooth and reliable delivery experience. This policy outlines our shipping coverage, delivery timeframes, shipping fees, and delivery procedures.

1. Shipping Coverage

Cairok offers delivery across all governorates of the Arab Republic of Egypt, subject to service availability at the customer's delivery address.

2. Shipping Fees

Shipping fees are paid by the customer and vary depending on the destination governorate or delivery area.

The applicable shipping fee will be communicated to the customer before the order is confirmed. Any additional delivery charges will also be disclosed before the customer completes the purchase.

3. Order Processing Time

Orders are processed after the order details have been received and confirmed.

Processing time may vary depending on order volume, product availability, public holidays, and other operational circumstances. Customers will be notified of significant delays where reasonably possible.

4. Estimated Delivery Time

Our estimated delivery times vary depending on the customer's location:

Cairo and Giza: Approximately 2 days.
Alexandria and Lower Egypt: Approximately 3 days.
Upper Egypt: Approximately 5 days.

These timeframes are estimates and may vary depending on the delivery address, courier availability, public holidays, weather conditions, and other circumstances beyond our control.

5. Shipping Company

Cairok uses shipBlu as its shipping service provider for order deliveries.

Delivery services and availability are subject to the shipping provider's coverage and operational conditions.

6. Order Confirmation and Tracking

Customers may receive an order confirmation through the contact details provided at checkout.

Where tracking services are available, tracking information will be shared with the customer once it is provided by the shipping company.

Customers are responsible for providing accurate and complete contact information and delivery addresses when placing an order.

7. Delivery Issues and Delays

If an order is delayed, cannot be delivered, or arrives with an issue, customers should contact our customer service team for assistance.

Cairok will make reasonable efforts to coordinate with the shipping provider and help resolve delivery-related issues.

Nothing in this policy limits any mandatory consumer rights under applicable Egyptian law.

8. Contact Us

For questions about shipping, delivery fees, order status, or delivery issues, please contact us using the details below:

Email: contact@cairokeg.com

Phone: 01127212143

WhatsApp: 01127212143